Visiting the museum safely, arrival and accessibility
Visiting the City Museum safely
We want to make your visit to the museum as successful and safe as possible. On this page, we have compiled information on our activities and some general instructions we ourselves follow and hope that all our visitors will also observe. Welcome to the museum – safely! Read more: Visiting the City Museum safely
Helsinki City Museum is situated at the corner of the Senate Square in the Tori Quarters. The museum can be best reached using public transport. See the best route from the Journey planner.
Buildings and moving about
Helsinki City Museum consists of five old buildings and a new building joining them. One of the buildings is Helsinki’s oldest stone building, the Sederholm House, from 1757. Entrance to the museum takes place through the gateway and courtyard of Aleksanterinkatu 16.
Helsinki City Museum is accessible. The museum’s facilities are situated on different floors (1st, 2nd, and 4th floors) Each floor can be accessed by lift or stairs. The information desk, the coat racks and toilets as well as the museum shop and café El Fant are situated on the 1st floor.
The Museum can also be accessed from Katariinankatu, the Govinius Courtyard and the café. However, only the entrance from Aleksanterinkatu 16 is fully accessible.
On the first floor at Helsinki City Museum there is free of charge lockers where you can store things during your visit. Note that the museum is not responsible for things left in the lockers.
There is a shelter for prams in the courtyard that can be accessed through the gateway at Aleksanterinkatu 16. You can leave your pram in the shelter and enter the building through the main door. You cannot take prams to Children’s Town, due to lack of space, but other parts of museum are accessible with a pram. There is a place for eating snacks on the lower floor of Children’s Town, with a microwave oven for heating food. We also have lockers, a lowered children’s toilet and changing table. In Children’s Town, children can play under the supervision of their parents or other accompanying adults.
Helsinki City Museum wants to serve all Helsinki residents and visitors, including those with difficulty in moving and sensing.
The museum is fully accessible through the main door (Aleksanterinkatu 16). There is no accessible entrance to the Falkman Atelier.
The museum’s exhibition and meeting spaces, along with the museum store and infodesk have an induction loop.
Pets do not have access to the museum, but service dogs are warmly welcome to assist their owner during the visit.
Click here for more exact accessibility information.